MIND Logo
Site Map   Home  
* Billing & Customer Care
 
*
*
*  
*  
*  
*  
*  
*  
*
*
*
*
*
*
*  
*  
*
 
 
  MVNO  
   
 
  Commercial Off-The-Shelf (COTS) Convergent Operational & Business Support Solutions (OSS/BSS)

 
 
The rapidly growing competitive Mobile Virtual Network Operators (MVNO) industry represents some unique OSS/BSS challenges. MVNOs must operate the most advanced, carrier grade, back and front office business processes supporting Quad-play services, for maximizing differentiation by delivering competitive value propositions to their customers, while at the same time operate at a low Total Cost of Ownership (TCO).

Sentori (a MIND Company) is a global vendor of OSS/BSS for MVNOs and MVNEs. Sentori's 3G solution integrated with MIND’s MINDBill solution suite enables it all. From provisioning and network mediation through customer care and billing, Sentori 3G overcomes all of the customer management challenges that can hold any wireless provider back from successfully delivering bundled 3G voice, data, content and XoIP services, and in convergent prepaid, postpaid and pay-as-you-go schemes.

 
 


 
  click here for product information...  
 

Fierce competition
The Sentori 3G system helps wireless providers outpace the competition by providing a cost-effective, scalable, integrated infrastructure that seamlessly grows as they do, in subscribers and in services.

High customer acquisition costs
Sentori 3G's automated, integrated order and workflow management gets new accounts up and generating revenues fast -- without the delays, errors and expenses common in other applications. Credit approval and bank interfaces are built in, as are handset device order and fulfillment processes. The entire customer management process and its costs are streamlined.

Tight resources
Affordable from the start, Sentori 3G saves wireless Carriers and MVNOs money on after. Low cost of entry, choice of licensed or managed service options, rapid system deployment, short learning curve to high self-sufficiency, minimal in-house management, and efficiencies such as virtual call centers -- that's just part of how Sentori 3G cuts operating costs and accelerates revenue generation for wireless providers.

Need to generate revenue now
With Sentori 3G, wireless providers can be nimble, be quick -- be profitable. Providers can instantly structure rate plans and offer new services (no coding needed), and easily offer multiple real-time rating and billing options -- including post-pay as well as pre-pay and hybrids, sub account packages, event, Quality of Service (QoS), traditional services (Voice Calls, SMS, MMS, etc.), location-based, and even mCommerce services -- to meet subscribers' ever-changing needs.

Staggeringly high data volume
The voice and always-on IP data services that wireless providers bring on will generate huge volumes of data. Scalable and dependable, the Sentori 3G system can easily handle it.

Revenue leakage
By managing rejected CDRs and IPDRs, Sentori 3G drastically reduces revenue leakage. Advanced record rejection and recycling processes capture a significant portion of the 8-15% industry average of billable revenue lost each year through revenue leakage. One Sentori client was able to improve billable revenue from $225,000 a month to nearly $640,000 a month --- a 183% increase!

Revenue loss from fraud
Sentori 3G's powerful rating and billing processes support real-time usage tracking and measuring, so usage fraud can be spotted and stopped quickly. One Sentori client was able to reduce fraud losses equal to 2% of its total wireless revenue.

Churn
The Sentori 3G system features CRM applications such as proactive Rate Plan Analysis tools, single bills for multiple services, bundled discounts, online account review and payment, and customer self-care to guard against customer loss. With Sentori 3G, subscribers that sign ... stay.

Complex partner relationships
The more services wireless providers offer, the more partners they have to manage. With Sentori 3G, third-party sources of data, multi-media content, streaming video, location based and mCommerce services and other 3G-era services get their fair share without hassle or error. The system accurately rates and tracks revenues across the content supply chain, so valued relationships and profits are cared for, long term.


 
 
Whether you plan to introduce a new MVNO, MVNE operations or upgrade your existing OSS/BSS platforms, our unique deployment methodology will get you live over a quarter, and thereafter enable you to launch overnight new creative customer centric services/bundles in a do-it-yourself fashion.

 
 
* News
June 3, 2008 MIND CTI Updates on Company Held Auction Rate Securities

May 14, 2008 MIND CTI Announces Q1 2008 Preliminary Unaudited Operating Results

more news...
 
Home  |   Billing  |   Call Accounting  |   Services  |   Investor
Copyright  |   Contact