Customer Success Stories

MIND provides Pelephone with an integrated end-to-end convergent billing and customer care solution for full support of its MVNE (mobile virtual network enabler) operations. MIND’s billing and customer care platform delivers a multi-provider easy configurable platform that enables Pelephone to expand in Israel’s dynamic telecom market. MIND’s end-to-end billing and customer care solutions can run side-by-side with any existing billing system and offer the flexibility carriers need these days more than ever while reducing cost of operations.

Shimon Hertz, Pelephone’s VP Information Technology commented: ’’Pelephone chose MIND after considering a number of options. We have chosen MIND as its complete platform provides the flexibility needed as we develop the MVNO operations and based on the impressive track record of MIND’s on-time deliveries. We believe MIND will be a great partner for the long term.’’

“The agreement with MIND CTI is another piece of our strategy to create high-quality technological platforms. The billing system is one of our strengths and a partner like MIND CTI lets us optimize the work that we are completing as we get closer to the launch of our services. Together with the exclusive rights we have obtained, the availability of the most evolved platforms will enable us to present a winning offer to the market.” said Bob Fuller, 3 CEO.

“The introduction of new services to support our marketing plans is effectively achieved with the flexible mediation, provisioning and rating built into the MIND platform,” says David Craig, Romtelecom’s CIO. “MIND’s leadership in the IP market coupled with our long-term relationship with MIND allowed us to continue increasing customer satisfaction as well as the implementation of the new services and rating plans across our data and voice networks”.

“VoicePlus, with its focus on quality and reliability, is an important service for SingTel because it enables us to push the envelope of packet-based technologies to deliver both traditional voice services as well as new value-added voice services. Together with our partners, we hope to bring the quality and capabilities of our VoicePlus service to a new level,” said Mr. Masagos Zulkifli, a senior director in SingTel’s International Carrier Services Group.

“SLT selected VoIP technology to seize the opportunity to expand our voice network and enhance the services we offer our customers. MIND’s proven track record, the real time technology and the flexibility to deploy new services made MIND a natural partner to support our fast growth plans. We look forward to continuing this successful alliance for this new technology.” said Mr. Shuhei Anan, CEO at Sri Lanka Telecom.

“Selecting MIND’s real-time VoIP prepaid platform allowed us to expand our VoIP network and to offer new services to our customers”, said Mr. Hoang Minh Cuong, Vice Director from VTI (the initial owners of the platform). “Leveraging MIND’s pre-integrated platform with our VoIP network vendor, enabled us to quickly and cost-effectively deploy our first phase services, and allows us to rapidly grow our prepaid services.”

“We are certain that the MIND SIP billing solution will support both our growing operational needs, flexibility to interface with our existing BSS and OSS platforms and our increasing product offering” said Mr. Sergio Franco, CIO at Megacable.

In 2005, MIND CTI was chosen by Iskon to deliver an end-to-end billing system covering the entire customer care: mediation to handle the radius call flow with the network elements as well as perform the authentication and authorization; provisioning to softswitch and other network elements; and rating and invoicing of the telephony and ISP services. The deployment of MINDBill resulted in significant operational efficiencies and cost reduction for Iskon, thanks to the converged solution of all ISP activities in a single billing system.

The MIND system was deployed in 2004, along with the telecom sector deregulation in Turkey. Dogan Telekom has been offering its corporate and individual customers continuously improving products and services such as VoIP services, including prepaid calling cards, SIP phones, post-paid carrier select, traffic termination, internet services with the brand named “Smile ADSL”, economical call service with the prefix 1038, etc. Dogan Telekom IT department had extensively utilized the MIND open architecture to develop a Web self-care using the XML API, credit card adapter, reporting tools and HTML customization of the invoice shipment. The synergy with the ISP business has enabled Dogan Telekom, using the MIND system, to expand its service offering and increase market share.

MINDBill has been a driver for standardization of the business processes: customer registration, order management, provisioning, invoicing, collection procedures, payments and harmonizing the network structure. Customer service representatives in every country benefit from working in their own local language, while management enjoys a single source of reporting and central supervision.

In 2002, MIND CTI implemented its billing system at Koc.net for VoIP, and expanded its service offering for LLU, which consists of ADSL usage rating interfacing with the BRAS and VoIP telephony and additional ISP services. The deployment of the MINDBill system has enabled Koc.net to expand its customer base by offering many bundled packages targeting different market segments. The MINDBill end-to-end billing system in Koc.net covers the entire customer care suite: integration with an external CRM using XML API, mediation in real time call flow with NGN gateways and softswitch, provisioning, rating and invoicing of the telephony, and ISP services. The MINDBill system has enabled Koc.net to achieve operational efficiencies and cost savings.

Eyal Itah, VP R&D, Inclarity commented: “The flexibility of MIND’S telco-grade billing solution perfectly matches our wholesale, streamlined business model. By integrating MIND’s system with our broadband telephony provisioning tools, we can now offer automated billing without the need for human intervention while putting complete pricing freedom in the hands of the channel.”

In 2006, MIND CTI installed the end-to-end billing system covering the entire customer care suite: integration with an external CRM order management using XML API, mediation, provisioning, rating and invoicing of the telephony and ISP services. Following the deployment, AMIS realized significant efficiencies in its billing operations. MIND continues to provide ongoing support and consultancy for best performance, guiding and training the local billing operators on independently handling the routine operations and the configuration of the product catalogue for deploying new packages according to the marketing needs.

MIND deployed a billing & customer care solution in 2006 and performed a major upgrade in 2007 to support up to 400,000 subscribers.

Since the deployment in 2005, Sentori services include daily revenue assurance, credit control, hardware and system monitoring, weekly monitoring of new rate plans, system modifications and maintenance, monthly operations of Service Level Agreements (SLA), and efficiency reviews collected and then presented to Mobi PCS management.

This support environment enabled Mobi PCS to focus on marketing their unlimited best value plans, train their employees, and establish revenue producing agent partners while we focused on supporting the daily and weekly operational tasks.

“At Mobi PCS, we make decisions by asking how we can bring the most value to our customers,” explains Bill Jarvis, president and CEO. “Sentori has proven to be a cost-efficient and reliable partner, which helps us to provide our customers with the best service at the best value that we possibly can.”