PhonEX™ ONE

PhonEX™ ONE is a comprehensive, flexible, and fully web-based call accounting for IP-PBX solution used for communication management and control. It provides intelligent tracking of all calls and supports multiple call types which includes reporting on inbound, outbound, and internal calls; trunk-to-trunk calls and SIP trunks; forwarded, conference, and video calls; instant messages; and response groups. It is scalable from a single site to the needs of multinational organizations, and it is easily adjusted to local languages and currencies. PhonEX ONE offers powerful reports in a system that runs itself, which supports a quick return on investment and promotes long-term usage.

PhonEX™ ONE runs as a web-based service, providing full functionality for reports and administration at anytime from anywhere. Customers can easily produce customizable reports with drill-down capabilities, including traffic reports to monitor peak loads and bandwidth utilization as well as “what if” reports to compare alternative carriers and analyze potential cost savings.

Other PhonEX ONE features include:

Dashboard user interface
Event log for auditing and tracking system use
Scalable architecture to support unlimited sites and extensions
Solution based on ASP.NET technology
LDAP compliance
Easy adjustment to organizational hierarchies
Database structure based on Microsoft SQL Server database
Automated reports (email, screen, or saved to file)
User-definable report format (in Microsoft Excel and Word, HTML, PDF, and CSV files)
Capability for multiple languages, currencies, and call detail records
Cellular phone reporting
Real-time automated alarms
Support for virtual environments

Benefits

By using PhonEX ONE, users will have at fingertips information for monitoring, reporting and analyzing call detailed records. In detail, the benefits include the following:

Improved Management Reporting - At the heart of PhonEX ONE is a powerful and flexible reporting and query tool. These reports—automated or produced when required—deliver the relevant information that management need to make informed business decisions.

Enhanced Monitoring - Instead of having to second guess, customers have access to real-time facts and answers to questions like: Who’s calling whom? How much is it costing? Are phones being answered in a timely manner? Who is abusing company resources?

Reduced Costs and Protection Against Misuse - Organizations require visibility of telephony usage and costs so they can achieve tighter control, identify potential savings, and have any call anomalies flagged for further investigation. PhonEX ONE can help protect your business from the threat of toll fraud and internal phone abuse through real-time alerts of usage anomalies.

Simplified Use - An intuitive user experience ensures that PhonEX ONE is accessible to all employees. From the dashboard front-end interface to drill-down and clickthrough reporting information is quickly retrieved and used.

Optimized Productivity - Efficient time and resource management are key when driving a business forward and retaining a competitive advantage. As communications networks continue to increase in complexity, PhonEX ONE ensures that these networks are deployed and used as efficiently as possible through detailed reports on call usage, call quality, call routing, and bandwidth utilization. The result: better service is provided to customers.

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