Call Accounting – Introduction
Optimizing the return on any technology investment requires understanding its on-going usage and making adjustments accordingly. The comprehensive and varying communications media types available means it is important to have the ability to report, monitor, and manage the resources accordingly. Companies that take advantage of call reporting want to be able to reduce costs, increase employee productivity, and improve network performance and customer care.
MIND’s call accounting software for Enterprises (PhonEX ONE) delivers an advanced billing, reporting and telecom expense management solution to organisations around the world.
It is a centralised solution integrating with various communication equipment including UC solutions, traditional PBX’s, Gateways and Routers. MIND has developed key strategic relationships with major manufacturers including Cisco, Microsoft and Avaya.
We now have in excess of 15,000 installations in more than 40 countries including Coca-Cola, Intel, Cisco, Apple, Sun, Office Depot, Credit Suisse, Citigroup, First Boston, HSBC, Deutsche Post, United Nations, NATO and European Parliament.