Call Accounting - Mind CTI

Call Accounting Microsoft Skype for Business

Microsoft Corporation is a public multinational corporation headquartered in Redmond, Washington, USA that develops, manufactures, licenses, and supports a wide range of products and services predominantly related to computing through its various product divisions. Established on April 4, 1975 Microsoft rose to dominate the home computer operating system (OS) market with MS-DOS in the mid-1980s, followed by the Microsoft Windows line of OSs.

Microsoft Skype for Business ushers in a new connected experience transforming every communication into an interaction that is more collaborative, engaging and accessible from anywhere. A single interface unites voice, IM, audio-, video-, and web-conferencing into a richer, more contextual offering and a single identity makes it easier and more efficient for users to find contacts, check their availability and connect with them. Skype for Business works consistently with Microsoft Office, enriching the experience of familiar applications like Microsoft Outlook, Microsoft Word, Microsoft SharePoint, and more.

For IT, the benefits are equally powerful, with a highly secure and reliable system that works with Active Directory, Microsoft Exchange and Microsoft SharePoint and uses Microsoft management tools to facilitate easier management and lower cost of ownership. Plus, interoperability with existing systems enables smoother deployment and migration, and provides the organization with greater choice, flexibility and savings.

MIND has been working closely with Microsoft on the TAP developer program to develop a fully integrated call management solution. The Microsoft Skype for Business compatible release of PhonEX ONE will ensure that businesses can optimise the benefits of deploying Microsoft’s Unified Communication solution through tracking, reporting and analysis of usage.

PhonEX ONE Analytics Solution for Microsoft Skype for Business