B&CC Processes Optimization
Billing and customer care processes are complex and require a deep understanding of the activities and workflows involved. MIND provides the services of Billing Experts that guide users to achieving the right operational solution in terms of configuration and definition, time to market and financial planning. Using these services guarantees increased user satisfaction and provides service providers with additional MINDBill features and benefits.
Our Billing Experts can assist you in optimizing the following major areas of your billing system:
Marketing – Creation of complex tariff plans, services, products and packages
Customer Registration –Managing customer support, registration, opening calls etc.
Billing Operation – Operating the billing environment, tuning, extracting data, database maintenance.