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Cisco Unified Communication Manager

“PhonEX ONE simplifies the way our organization measures telecom savings. PhonEX ONE is intuitive, quick to implement and a very stable application.”

 

Ziv Greenberg,

IT Unified Communications Manager,

Teva Pharmaceutical Industries Ltd

Mainline communication and collaboration platform from Cisco (UCM 12, UCM 11 or older versions) and contact center solution (UCCX) offer PhonEX ONE fresh data which is turned into valuable user analytics, including: media type traffic analysis (audio, video, instant messages), communications type (peer to peer, conferencing, route points/ hunt pilots), cost distribution at each organization level or the customer experience.

Get Insights on your Cisco Unified Communication Manager Traffic

Contact centers’ success is based on two fundamentals: optimized telephony infrastructure enabling customers getting the quickest response from the most relevant agent and the agents’ skills.

The PhonEX ONE UC Analytics and Call Accounting solution for Cisco is focused on easing contact center monitoring, management and offers complete visibility on agents and queues availability allowing the identification of inefficiencies and optimizing resources allocation.

PhonEX ONE presents valuable statistics for expense monitoring, resource allocation, response levels, gateway capacity or any other data collected by the system, offering the possibility to show evolution of data and alert on unfavorable situations.

KEY FEATURES

patrat-gri-listaWeb portal granular user’s access policies

patrat-gri-listaPerformance statistics for all Cisco Hunt Groups/ Hunt Pilots

patrat-gri-listaCisco KPIs and real-time performance counters at dashboard level

patrat-gri-listaQoS reports for analyzing the performance of the UC environment

patrat-gri-listaCharge-back by cost center, location, conference organizers

patrat-gri-listaUsage and Capacity Monitoring

patrat-gri-listaAgents’ presence and queues status

patrat-gri-listaVoice Traffic Analysis

patrat-gri-listaBudget control for Cisco devices (physical and softphone)

patrat-gri-listaComprehensive report builder

PhonEX ONE- Cisco Unified Communication Manager – Solution Architecture