Billing processes at Communication Service Providers (CSPs) are tied with customer management processes. Therefore, within any CSP system such as CRM, the Billing, Provisioning and Mediation processes must be integrated and synced in harmony to ensure continuous service to the telco consumers.
MIND-Link enables CSPs who use Salesforce as their focal customer engagement platform to seamlessly integrate with MINDBill, a convergent real-time billing solution designed for telco service providers.
The combined solution provides a truly 360° customer view and includes the needed telco specific data at the customer account level. All billing objects required for the telecommunication service provider’s CSR are readily available using MIND-Link.
MIND-Link enhances Salesforce account view with the relevant billing data generated by the MINDBill billing platform and offers sales representatives the following:
balances, invoices, finance transactions and history, debts and overdue payments.
View of customer’s packages, services and rate plans.
Usage details on any usage services.
Create new customers and assign relevant services.
Suspend customers from service if needed.
Debt collection management & payment arrangement plan.