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Support Center

“Thanks to MIND’s dedicated professional services team the Billing and Customer Care project was in production as planned”

 

Velma Schrader

Director of Customer Operations, Chat Mobility

Always at Your Service

We at MIND are committed to our customers’ success and efficiency. We know BSS is a critical component for every telco business and therefore we continuously invest in optimizing our service methodologies to best serve our customers.

Don’t Hesitate to Contact us

We offer our customers the assistance required to operate our solutions. Our support center includes a help desk service, which provides customers with various ways of accessing our support centers. Our eService Website enables authorized users and customers to open a ticket, which is immediately analyzed by one of MIND’s support engineers.

MIND offers a 24 / 7 hot-line service to respond to highly urgent cases that need to be resolved immediately. To ensure that your organization gets prompt and full support at any time, MIND has set up support centers in Europe, USA and Israel providing worldwide coverage.